Common Problems

Your Sage Pay Suite license is invalid.
This error is provided when you haven't entered a valid license on the module configuration page. Please note that the license keys are unique for each URL. We can provide you up to 4 free dev licenses if you have your support on date. Since the dev licenses are free the domain must specify that the site is a dev, the url must contain the word dev, local, beta, staging, test, etc. Ex: dev.mysite.com. Please email us directly to sagepay@ebizmarts-desk.zendesk.com 



Invalid Sage Pay API credentials.
This error is provided when your credentials on the basic settings are not correct or are from the wrong environment. Please note that if you want to use TEST mode the credentials should be from the SagePay test environment.



Invalid merchant authentication
This error is provided when your API Credentials on the PI Integration are not correct. you can read how configure PI Integration and where to find your API Credentials HERE.



Authentication values are missing
This error is provided when you haven't input the credentials on the PI integration, you can read how configure PI Integration HERE



Something went wrong: Invalid FORM encrypted password.
This error is provided when your Encryption password is not correct. You can read how configure FORM Integration HERE



5006 - Unable to redirect to Vendor's web site. The Vendor failed to provide a RedirectionURL.

This is a wildcard error message, it could mean a lot of things but here is a few common issues that might lead to this.
- A firewall is not letting Sage Pay POST information to Magento
- The site is in maintenance mode and restricted only to some ip addresses or any kind of restriction
- Site is protected with username and password not letting people viewing it unles they enter the correct information. On this one it can be bypassed if you only filter GET requests, more information here.
- An error in Magento is happening when the POST data reaches our controller, before or after.
- SSL 3.0 is enabled, Sage Pay does not reach servers that are using SSL 3.0.



Magedelight_Partialpayment
This module causes problem to SagePaySuite. Once the order is created, the shipping is not added on the total paid.
For example:
Subtotal             £30.99
Shipping            £9.99
Grand Total    £40.98
Total Paid       £30.99
Total Due       £9.99
The order is closed and you can't make another invoice for that due.



Something went wrong: Invalid transaction id (Magento 2.3)
To fix this, follow the steps above:
1. Run bin/magento setup:db-schema:upgrade​. 
2. Go to the database, search for the table sales_oder_payment, in the structure of the table look for the field last_trans_id. Check that the length of the field is 100. 
3. If the length is not 100, then go to the table patch_list and remove the entry Ebizmarts\SagePaySuite\Setup\Patch\Schema\EnlargeLastTransIdand repeat the previous steps.
4. Clean Magento's cache by running bin/magento cache:flush
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