Common Problems

Your Sage Pay Suite license is invalid.
This error is provided when you haven't entered a valid license on the module configuration page. Please note that the license keys are unique for each URL. We can provide you up to 4 free dev licenses if you have your support on date. Since the dev licenses are free the domain must specify that the site is a dev, the url must contain the word dev, local, beta, staging, test, etc. Ex: dev.mysite.com. Please email us directly to sagepay@ebizmarts-desk.zendesk.com 

Invalid Sage Pay API credentials.
This error is provided when your credentials on the basic settings are not correct or are from the wrong environment. Please note that if you want to use TEST mode the credentials should be from the SagePay test environment.



Invalid merchant authentication
This error is provided when your API Credentials on the Direct Integration are not correct. you can read how configure Direct Integration and where to find your API Credentials HERE.



Authentication values are missing
This error is provided when you haven't input the credentials on the Direct integration, you can read how configure Direct Integration HERE



Something went wrong: Invalid FORM encrypted password.
This error is provided when your Encryption password is not correct. You can read how configure FORM Integration HERE




Comments