Common Problems

Invalid Sage Pay API credentials.
This error is provided when your credentials on the basic settings are not correct or are from the wrong environment. Please note that if you want to use TEST mode the credentials should be from the SagePay test environment.



Invalid merchant authentication
This error is provided when your API Credentials on the Direct Integration are not correct. you can read how configure Direct Integration and where to find your API Credentials HERE.



Authentication values are missing
This error is provided when you haven't input the credentials on the Direct integration, you can read how configure Direct Integration HERE



Something went wrong: Invalid FORM encrypted password.
This error is provided when your Encryption password is not correct. You can read how configure FORM Integration HERE




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